Shipping Information

Shipping Terms & Condition

Our company’s duty is to pack the items, making sure it is properly covered and protected with packing materials before shipping off the items with a copy of the receipt of purchase. We do not bear any responsibility if items gets damaged, lost or have problems getting though the customs in your country. If you require insurance for your parcel, do contact us separately for insurance charges.

Apart from the free samples herbal hair mask packs, we do ship all our other products for you via registered mail with tracking by reputable courier services to make sure your items will not be lost.

Please understand that we do not have control over your country import tax if it applies when the goods reaches your country, it is the buyers’ responsibility to settle the tax with your country tax office.

Refund Policy

You can get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it to our office at 803 King George’s Avenue #02-192 Singapore 200803.

Any product you return must be in the same condition you received it and in the original packaging that is unused. Please provide the invoice receipt of purchase together with your request.

Note that the shipping fees and return shipping fees will be borne by buyer.



Finest Hair Care Products

Nature, Science, Service

Head Quarters

803 King George’s Ave, #02-192, Singapore 200803

Contact number: +65 6232 7848

WhatsApp: +65 9817 6136

[email protected]

Orchard Gateway Hotline

Orchard gateway Shopping Mall, 277 Orchard Road #B2-01, Singapore 238858

+65 6702 3062
[email protected]

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We are highly committed in nursing your scalp back to health and have absolute confidence in our treatments.
GENHAIR offers 100% Money Back Guarantee Scheme for all our products and in-house treatment plans tailored to each individuals recommended by our doctors & trichologists as we are so confident that our treatments will help you see results.
We refund you back your money if the analysis report shows no improvement at the end of 12 weeks.